November, 2007 E-zine
Hello and Happy Thanksgiving! We are wrapping up our events for the year. Read on to learn more about our exploration of Measuring What Matters for Innovation and Growth, Training Within Industry, and Creating Cultures of Excellence in Credit Unions. But up first, we've begun our drive for 2008 Member Best Practices. Sharpen those pencils! | |
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![]() It's time again for Members to tell us about all the great things they've been doing! Best Practices submissions are due by January 31, 2008. Many Scanlon Leadership Network members consider the annual Best Practices book to be one of their most important member benefits. The Best Practices program has greatly enriched the Scanlon community through the spread of good and great ideas among Members. It is your opportunity to "shine" through your submissions, and to learn from some of the finest companies in America today. Take a look at your organization with an "outsider's eye." You may be amazed at what you see. Many of the practices you take for granted could be virtual gold to another member company. Write them up and send them in. Also look around for some really BAD IDEAS! This year, for the first time, we are also looking for your WORST PRACTICES. We often learn some of our most valuable lessons from our failures. Share some of yours (we all have plenty) so your fellow Members can avoid some of the pitfalls you have encountered. Now you have the ability to learn from each other's successes AND failures. Watch for a package from the Scanlon Leadership Network office with more details and the forms to use for your submissions. You can also download the forms by clicking the link below. | |
Download the Best Practices guidelines and submission form | |
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![]() In an exciting example of Scanlon Principles being applied beyond the manufacturing industry, Loyola University and Filene Research Institute will host a colloquim entitled "Building a Culture of Credit Union Excellence." The event will take place at Loyola's Water Tower Campus in downtown Chicago on December 14. In the first quarter, 2007 issue of WorldatWork Journal, an article describing Watermark's experience with Scanlon was published. The case study was authored by Dow Scott, Ph.D. of Loyola, Paul Davis, and Chuck Cockburn, President/CEO of Watermark. This led to an interest by the Filene Institute - the think tank for credit unions. The event is another piece of the Scanlon Leadership Network's focus on innovation. In particular, this event will highlight Watermark's experiences using Scanlon to create and maintain a culture of innovation and organizational excellence. In discussing how the Scanlon Principles impact innovation, Scott said, "Inherent in the Scanlon Process is the quality and drive for continuous process improvement. When you engage the people of an organization, you get a variety of innovations." This is true whether the organization is a manufacturer, a credit union, or member of any other industry. Scott also discussed unique (or maybe not so unique) challenges credit unions face compared to companies in other industries. Since credit unions tend to be smaller organizations and niche players, there is always the need to reinvent themselves. They compete with banks and other financial institutions so have a continuous need to create and offer better & cheaper products and services. Competition is fierce in part because the barrier to entry is lower. Who should attend? Since the event is focused on the credit union industry, senior leaders of credit unions are the target audience. Chuck Cockburn and Watermark's experiences will essentially be a case study for the day. However, presentations highlighting Scanlon's universal principles and processes of success will also be made by Network Member Landscape Forms' President Bill Main and Becky Fulgoni, VP for People, as well as Paul Davis and Dow Scott. The event will also serve as the nucleus of a white paper commissioned by Filene, so that all cedit union leaders in North America can learn from Watermark and Landscape Forms. For more information on the event, or to register, visit the following website link below. | |
To the Filene Institute event... | |
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![]() Network member TG Fluid Systems asked Scanlon Leadership Network for information on "Training Within Industry." Paul Davis researched the topic and found TWI Institute in Syracuse, NY. This resulted in Network member companies being offered the opportunity to spend a day on November 6 learning the concepts directly from the institute, and touring a company that has realized great value in use of the practices. Training Within Industry (or TWI) originated in World War II and is one of the roots of Lean. At that time, many of the men who normally produced goods in our factories were off to war. This created an urgent need to get women and other new workers up to speed very quickly. TWI was the solution that developed. Today, we again have an urgent need to train and develop people very quickly. The reason today, instead of war, is intense global competition and the rapid pace of change. Marge Holata of SGS Tools, one of the people who participated in the tour, said "TWI is like a blueprint for how to develop and deliver job training that takes place directly on the shop floor." Holata described the 3 J's of TWI:
TWI uses the knowledge of the people doing the job: you get to train using the best of the best skills and insights. And, because the training is SO close to the site of the actual work being performed, you get an immediate transference of job skills and the opportunity to apply them. Participants on Nov. 6 had the opportunity to see TWI in practice through their tour of ESCO Corp., a manufacturer of turbines used in jet engines. ESCO implemented TWI in 2002 and reduced rework by 75% in just one year. In two years (2002 to 2004), rework was reduced by 96%. The financial correlation of those gains is highly significant. When asked how TWI relates to Scanlon Principles, Holata talked about Joe Scanlon's statement that the person doing the work knows the job best. TWI provides an immediate and practical way of manifesting Joe Scanlon's concept. The knowledge and skill of the best of the best from the front lines lands in training of new people and cross training of current associates. Next steps at SGS Tool are to create a proposal and develop a train-the-trainer model. The TWI tour is yet another example of Scanlon Leadership Network's practice of "bringing the best ideas together." Want to know more about TWI? Click on the link below for the article "The Roots of Lean" by Jim Huntzinger, or call the Network office. Pictured (L-R) are tour participants Bryan Townsend, Wescast Industries; Frank Lanno, Central NY Technology Development Organization; Cliff Kites, INCOM; Marge Holata, SGS Tool Co.; Rick Medeiros, INCOM; and Tom Haessly, TG Fluid Systems. | |
To "The Roots of Lean" by Jim Huntzinger |
Labels: November 2007 E-zine
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